Shipping Policy

Last Updated: May 9, 2026

At Chuleria Store, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers. This Shipping Policy explains how orders are processed, shipped, delivered, and handled once they leave our facility.

By placing an order through our store, you agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

All orders are subject to review, availability, payment verification, and acceptance before shipment.

Orders are typically processed within 1–5 business days after payment confirmation unless otherwise stated on the product page or during checkout. Processing times may be extended during peak seasons, promotional periods, holidays, product launches, inventory delays, or unforeseen operational circumstances.

Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information where available.

We reserve the right to refuse, delay, or cancel any order suspected of fraud, unauthorized activity, inaccurate information, or violation of our Terms of Service.

2. SHIPPING DESTINATIONS

Chuleria Store currently ships to selected domestic and international destinations.

Shipping availability may vary depending on product restrictions, carrier limitations, local customs regulations, or delivery accessibility in certain regions.

We reserve the right to limit or decline shipments to specific countries, territories, or regions at our sole discretion.

Customers are responsible for ensuring that products ordered comply with local import laws and regulations in their destination country.

3. SHIPPING METHODS AND DELIVERY TIMES

Estimated delivery timelines are displayed during checkout where applicable. Delivery estimates begin after the order has been processed and shipped, not from the date the order is placed.

Estimated shipping times are provided for informational purposes only and are not guaranteed.

Delivery timelines may vary depending on:

• Shipping destination;
• Customs clearance procedures;
• Carrier delays;
• Weather conditions;
• Public holidays;
• Transportation disruptions;
• High order volumes;
• Incorrect shipping information;
• Events beyond our reasonable control.

While we work with reputable shipping carriers, Chuleria Store cannot guarantee exact delivery dates.

4. SHIPPING FEES

Shipping charges are calculated at checkout based on the destination, package weight, shipping method selected, and applicable carrier rates.

Any available free shipping promotions, discounted shipping offers, or special delivery campaigns are subject to separate terms and may be modified or withdrawn at any time without notice.

Shipping fees are non-refundable except where required by applicable law.

5. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer unless otherwise explicitly stated.

Chuleria Store is not responsible for delays caused by customs inspections, import procedures, or unpaid customs charges.

If a shipment is refused, abandoned, or returned due to unpaid duties or taxes, any resulting return fees, customs charges, or shipping costs may be deducted from any eligible refund.

6. ORDER TRACKING

Tracking information will be provided when available once your order has been shipped.

Please note that tracking updates may take time to appear depending on the shipping carrier and destination country.

Customers are responsible for monitoring shipment progress and ensuring availability to receive delivered packages.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Chuleria Store is not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect, incomplete, or invalid shipping addresses provided by customers.

If an order is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply before the order can be reshipped.

We cannot guarantee address changes after an order has been placed.

8. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery operations are managed by the carrier.

Chuleria Store is not liable for packages lost, stolen, delayed, damaged, or misdelivered due to carrier issues, customs delays, force majeure events, or circumstances outside our reasonable control.

If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly and checking with household members, neighbors, building management, or local postal facilities.

We may assist customers in opening carrier investigations where appropriate; however, resolution outcomes remain subject to the carrier’s policies and procedures.

9. FAILED DELIVERIES AND REFUSED SHIPMENTS

If a package is refused, unclaimed, or undeliverable and is returned to us, we reserve the right to deduct original shipping fees, return shipping costs, customs charges, and handling expenses from any eligible refund.

Repeated failed delivery attempts or refusal to accept shipments may result in cancellation of future orders.

10. DAMAGED ITEMS

Customers must inspect all orders upon delivery.

If your order arrives visibly damaged, defective, or incomplete, please contact us within 48 hours of delivery with:

• Your order number;
• A description of the issue;
• Clear photographs of the packaging and products received.

Failure to report shipping damage within a reasonable timeframe may affect our ability to investigate or resolve the claim.

We reserve the right to determine the appropriate resolution, including replacement, store credit, partial refund, or denial of claims where evidence is insufficient.

11. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on destination country regulations, carrier policies, product type, or legal limitations.

We reserve the right to cancel or restrict orders that cannot legally or safely be shipped to a particular destination.

12. FORCE MAJEURE

Chuleria Store shall not be held liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, strikes, labor shortages, transportation disruptions, war, civil unrest, customs delays, government actions, internet outages, cyber incidents, or carrier interruptions.

13. POLICY CHANGES

We reserve the right to update, modify, or revise this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to our website. Continued use of our Services after updates constitutes acceptance of the revised policy.

14. CONTACT INFORMATION

If you have any questions regarding shipping, delivery, or your order, please contact us:

Chuleria Store
Strada Stradelle 10
Treviso, TV 31100
Italy

Email: chefechuleria@gmail.com